Política de Privacidad

1. El Alcance

1.1 This policy describes the types of Personal Data the Company collects about individuals, including how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through the combination of additional information we hold or have access to.

1.3 Para los efectos de esta Política, "procesamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Nuestros servicios están dirigidos al público general y no están destinados a personas menores de 18 años. No buscamos ni recopilamos intencionalmente información de menores de edad, ni les permitimos utilizar nuestros servicios. Si tomamos conocimiento de que disponemos de información perteneciente a un menor, procederemos a eliminarla a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect your Personal Data. We may also ask you to provide Personal Data in certain circumstances.

In other cases, we collect your Personal Data by analysing how our Services and service channels are used, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any personal data. However, withholding certain personal data may prevent us from delivering our Services or granting you access to the website.

4. Qué Datos Personales Recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

6.1 The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data will be subject to the privacy policy of each platform, and it may be shared with more than one trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and optimise the products and services it offers to customers.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with the Company's lenders, or with any other company within the group in connection with a transaction involving the transfer or sale of assets belonging to the Company or any other group entity, or as part of any merger, restructuring, consolidation, or insolvency of the Company or any other group business.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or data analytics companies — may operate on our website. These companies may also use cookies or similar technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Algunas de las cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y expiran cuando cierra el navegador. Otras cookies son persistentes y permanecen en su dispositivo durante un período determinado tras cerrar el navegador. Su función es identificarle como usuario recurrente y facilitarle el acceso al sitio web en visitas posteriores.

7.5 Please be aware that disabling cookies may cause some or all website features to behave unexpectedly.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Retención de Datos Personales

The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, policies, or orders.

Your information will be shared with third-party trading platforms for 12 months. If you agree to continued sharing, we will extend this for a further 12 months.

8.3 We periodically review the Personal Data we retain to confirm it is no longer necessary to keep.

9. Transferencias Internacionales

Su información personal puede ser transferida a otros países, incluida la transmisión a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 The Company can provide information about the security measures it uses to protect Personal Data transferred to third countries or international organisations. To request this information, email: support@diafanavencimuria.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from error, nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 In some cases, legal or other obligations beyond our control may require us to share your Personal Data with third parties, such as public authorities. We have no control over how those third parties handle the security of your Personal Data in such circumstances.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

The website contains links to third-party sites and applications. These are not under the Company's supervision, and we are not responsible for how such sites or applications collect or process personal data. This Policy does not apply to actions taken through third-party sites or applications.

When accessing any third-party websites or applications, read their privacy policies before deciding to use their services. Exercise caution when sharing any personal data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and publish an announcement on our website.

12.3 Unless stated otherwise, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are a resident of the EEA, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed and to access it upon request. The Company will provide one electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. If you request it, data will be made available in electronic format. The right of access must not conflict with the rights and freedoms of third parties. Where a request would be detrimental to the rights or freedoms of another person, the Company may refuse or limit its response accordingly.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to require that any incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure This right applies in the following circumstances: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your personal data based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) erasure is required to comply with a legal obligation applicable to the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez solicitada la restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para el establecimiento, ejercicio o defensa de derechos legales, para la protección de los derechos de otra persona física, o cuando exista una razón de interés público significativo en el ámbito de la Unión Europea o de un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access and receive the personal data you have provided to the Company in a structured format. You may also request that your personal data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not override the rights or freedoms of third parties.

13.8 Right to Object You have the right at any time to object to any use of your Personal Data based on the legitimate interests of the Company or a third party, including any profiling carried out on that basis. Where we rely on legitimate interests as the legal basis for processing, we may only continue if we can demonstrate compelling grounds for that processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defence of legal claims. With regard to direct marketing, you may object at any time to the processing of Personal Data relating to you.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with a supervisory authority established by an EU member state to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. EU and member state law may limit your rights regarding your Personal Data as set out in this section 13.

13.10 We will respond to requests made under the rights set out in section 13 of this agreement within one month of receipt. Where necessary, this period may be extended by up to two additional months, depending on the complexity and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Under Article 13, you have the right to request information free of charge. However, if a request is unfounded or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the requested action. We also reserve the right to decline to act.

If we are unable to verify the identity of the person who submitted a request, we may ask you to provide reasonable means of identification.